Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to utilize your excellent communication skills and contribute to our growing organization. Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information and assistance to customers regarding products or services - Resolve customer complaints or issues by analyzing the situation and offering appropriate solutions - Maintain customer records by updating account information - Follow call center scripts and guidelines to ensure consistent service delivery - Meet or exceed individual performance goals and metrics Experience: - Previous experience in a call center or customer service role is preferred - Bilingual proficiency in English and Spanish is highly desired - Strong communication skills, both verbal and written - Ability to analyze customer needs and provide effective solutions - Excellent phone etiquette and active listening skills - Multilingual skills are a plus Location: This position is located in . Benefits: - Competitive salary - Comprehensive training program - Opportunities for career advancement within the company If you have a passion for delivering exceptional customer service, possess strong communication skills, and thrive in a fast-paced environment, we encourage you to apply for the position of Call Center Representative.

Job Type: Full-time

Pay: $15.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person